FAQ

Shipping

We ship out all cards, enamel pins, stickers, art prints, and buttons within 1-3 days, usually the same or next day. Mugs, tees, and tote bags will be sent separately within 2-7 days. All prints, cards and stickers are packaged in a cello bag and shipped in a sturdy mailer, and art prints will be shipped with an additional sturdy chipboard backing. Buttons and pins are shipped in protective bubble mailers.

Shipping times do vary and there is always a small chance of USPS delays. If you need a card before it can be delivered or just in case, feel free contact me for a digital printable version, which is free with purchase upon request.

 

DOMESTIC USA SHIPPING:

  • Most items are shipped via USPS First Class Mail which usually takes 2-5 days shipping time, or Priority Mail, which usually takes 1-3 days shipping time. Mail can be subject to delays, so if you need your order by a specific date, please order as early as possible!
  • If your card doesn’t arrive after 2 weeks time, contact us and we will ship a new one at no cost to you.
  • Priority 1-3 day shipping upgrades are available at checkout for most items, but please keep in mind that 1-3 days is only an estimate. USPS does not guarantee Priority mail arrival times and can still be subject to delays due to weather, routing, or other issues.

INTERNATIONAL SHIPPING:

  • Shipping outside the US is via First Class International Mail.
  • International buyers are responsible for duty/customs fees, if any apply.
  • Please be aware that international shipping can take time and depending on customs and other factors, and usually takes between 1-4 weeks or longer. Please take care to purchase your international orders well in advance.
  • If your card gets lost in the mail and hasn’t arrived after 8 weeks, contact us and we will ship a new one at no cost to you.

 

Refunds and Exchanges

We want you to be happy with your purchase! If for any reason you aren’t, please contact us and send the item back within 30 days of arrival and we can exchange or refund your item.

Although we pack each item very carefully and securely, things can happen during shipping so if your item arrives damaged in any way, just let us know.

 

Wholesale and Licensing

We'd be happy to work with you! For more information about wholesale orders, visit our wholesale page. For licensing information, contact us!

 

Privacy Policy

We only use your information to process your order and run our site. We would never sell your information to an outside party – we promise! Click here to see the long version.

 

Custom Work

Custom orders are welcome! If you would like any item in a different color, or you’d like custom text, or to commission an illustration, don’t hesitate to contact us.

 

We are unable to accept unsolicited card ideas, and we reserve the right to create any and all ideas that we come up with. Any custom or commissioned work is copyright ©Tiny Bee Cards and we reserve the right to sell any of our custom illustrations in our shop unless otherwise agreed.